Hello from the Wiggio Customer Service Team:

Do you ever have a problem logging in? Really want a new feature? Can’t figure out how to get a screen share working? We can help!

We pride ourselves on having the best customer service in the industry. Our goal is to get back to all users within the same day and we usually get back within an hour if not within a few minutes. I’m sure some of our users can attest to the 11pm email conversations or responses within a couple minutes.

We love to hear from users. We’ve been doing this for over a year now and feel like we’ve become friends with some of our users who email everyday with feedback, stories and problems.

We also love suggestions. If you’ve checked out some of the recent changes to the site, most have been because of your feedback. We now have Virtual Meetings which lets groups have a live video/audio conference with screen-sharing, whiteboarding, and real-time file exchange. Links can now be organized in the Folder section. Soon we’ll be adding a To-Do list to help groups keep track of who’s doing what within a project. We get hundreds of suggestions and comments from users each day, and we read and discuss each one individually.

If you ever have any problems or just want to say what’s up, shoot us an email at feedback@wiggio.com or click the purple Feedback box on the bottom left of your screen.

Thanks for using Wiggio and can’t wait to hear from you!

Seth and Steve

This entry was posted on Friday, November 6th, 2009 at 3:12 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.