The new version of Wiggio is now live!

August 11th, 2014

Last week we blogged about a new version of Wiggio - check out this post for more details. The new release has been completed and is now live! All Wiggio users now have access to these improvements and new features.

Take a look.

If you’d like to familiarize yourself with the new version before using it, take a look at the tutorials we’ve created on our YouTube channel. We’ve also posted these tutorials along with updated help documentation in our support knowledge base.

Getting support for the new version.

If you’re looking for support for the new version, you can contact us on Facebook, Twitter or by email at feedback@wiggio.com.

 

A new release of Wiggio is coming soon (and we mean soon).

August 7th, 2014

We’ve been working on improving Wiggio and are please to tell you we will be releasing the next version of our product in the coming days between August 8-11. Some of these improvements include:

  • A New Look – We’ve redesigned some parts of Wiggio to make it simpler. You’ll now see that when you go to start a conversation, you can add Files, Links, Meetings, To-Do Lists, Polls, Messages, and Events right from the main post form.
  • Drag and Drop – You can now drag people from your Contacts list into groups and conversations on the feed. You can also upload new content by dragging it into Wiggio from your desktop.
  • Folder Functionality – The Folder has become more user-friendly. You can now upload files directly from your Dropbox, Google Drive, SkyDrive, Facebook, and more. You can also create subfolders and download all the content from a folder at once.
  • Enhanced Messaging – When sending a message to your group, you can now set the specific format of the message (text or video message) and see how each participant will receive the message based on his/her settings.

This new release will also address several issues reported by users including:

1. Inability for users to post Chinese, Cyrillic, Polish, Danish characters etc.

Currently, when users try to email a group or post a message on the feed using characters other than English, those characters do not input properly in the Wiggio feed. These characters either do not work or are display incorrectly.

FIXED – With the new release, these characters will display properly in the Wiggio feed.

2. Inability to edit the content of a post.

On the current version, when users have posted a message to the feed or an optional comment, they can only edit the subject of the message, not the actual message itself.

FIXED – With the new release, users can edit both the message and the subject.

3. When uploading a file and including an optional message, that message disappears when the file and message is posted.

In this scenario with the current version, only the attach file shows up on the feed and the emails to group members are blank with only the link to the file.

FIXED – With the new release, optional messages will be included when added during the file upload process.

4. Multiple group categorization requests for group owners.

Currently when some group owners enter a group after closing Wiggio and coming back a pop-up appears asking the user to categorize the group, even when this has already been completed. This can happen multiple times for the same group.

FIXED – With the new version this won’t happen anymore. Users will only be asked to categorize their group once.

5. Inability to bulk download and/or delete folders and/or files in a Wiggio group.

Currently users can only delete and/or download files and/or folders one at a time.

FIXED – With the new release, users will be able to select all or multiple folders/files in their Wiggio “Folder” tab and download/delete them all at once

Check it out!

If you’d like to get a sneak peek at what’s coming, we’ve added tutorials for the new version on our YouTube channel. We’ve also updated the documentation in our knowledge base if you’re looking for step-by-step, “how-to” information on using the new version.

We hope you’ll enjoy using the new version of Wiggio!

The Wiggio Team

 

Long time no speak

May 29th, 2014

We’re sorry

Many of you have been asking – “What’s going on with Wiggio these days?” We’re still here and we’re very sorry for being silent for so long. You deserve better. You’ve sent us a lot of questions we haven’t responded to yet and we’ll be making every effort to answer each one as soon as possible. We’re looking forward to rolling out improvements to your support experience in the coming months – stay tuned for details!

Support Update

Some of you have tried to get help through our Public Community Support Forum powered by Get Satisfaction. Please be advised that this site will no longer be available after May 31st 2014. We will be removing the link to this site from our Facebook page immediately. In the meantime, please use our Knowledge Base and YouTube videos as support resources. If you have questions or concerns regarding this change, you can also contact us by email at feedback@wiggio.com.

Sincerely,

The Wiggio Team

 

Avoiding Groupthink

July 22nd, 2013

Groupthink is a term coined by Irving Janis in 1972.  It occurs when a group of individuals make faulty decisions in an effort to reach a consensus while avoiding conflict.

While there have been examples in history of groupthink with extreme consequences, groupthink also happens often on a smaller scale – like in your group projects or student organizations.

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Wiggio Group of the Month: Village to Village International

July 12th, 2013

This July, we featured Village to Village International as our Wiggio Group of the Month.  Village to Village International exists to bring hope to the global orphan crisis by caring and advocating for orphans and providing financial solutions for adoptions.  We connected with Matt Borst, the Executive Director, to learn more about their group.

How are you using Wiggio?

We are using Wiggio to help us communicate as a board of directors. One of the responsibilities of our board is to review and approve applications that come in to us. We post the applications and approve/disapprove them right on Wiggio.

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How did you hear about Wiggio?

One of our board members, Toussaint Goudeaux, brought it to us at one of our board meetings as a solution to things getting lost or buried in email threads. He found it through Google.

What feature do you use the most?

We are still learning all of the features, but the feature we use the most is uploading files. We upload our applications for approval, minutes from our previous board meetings, and documents, reports, and agendas for upcoming board meetings.

How has Wiggio helped your group?

It has simplified our communication as a board, made it easier to share reports, and documents for upcoming meetings, and has decluttered our email inboxes. We are excited to learn more of the features and to use them to their fullest.